Privacy Policy

1. Who We Are

This Privacy Policy applies to Indra Water Technologies Private Limited ("Indra", "we", "us", or "our"), the operator of www.indrawater.com. We are a deep-tech water treatment company based in Maharashtra, India.

For questions about this policy or your personal data, you may contact us at contact@indrawater.com.

2. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

• Name, email address, phone number, and company name when you fill out a contact or inquiry form;
• Wastewater flow details or project information submitted to request a demo or proposal;
• Email address when you subscribe to our newsletter;
• Any other information you choose to share when communicating with us.

b) Information Collected Automatically

• IP address, browser type, and operating system;
• Pages visited, time spent on pages, and referring URLs;
• Cookies and similar tracking technologies (see Section 6 below).

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you have requested;
• Send you product updates, newsletters, or other communications (where you have opted in);
• Improve our website, products, and customer experience;
• Comply with legal obligations and protect our legitimate business interests;
• Analyze website traffic and usage to improve performance.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Consent - where you have given us explicit consent (e.g., newsletter sign-up);
• Contract - where processing is necessary to respond to your inquiry or fulfill a service agreement;
• Legitimate interests - where we have a genuine business reason to process your data, provided your interests and rights do not override ours;
• Legal obligation - where we are required by law to process your information.

5. Sharing Your Information

Indra does not sell, rent, or trade your personal data to third parties. We may share your information with:

• Service providers and technology partners who assist us in operating our website and delivering our services (e.g., email platforms, CRM tools, analytics providers), under strict confidentiality obligations;
• Regulatory or government authorities, where required by applicable law;
• Successors in the event of a merger, acquisition, or business restructuring.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. These may include:

• Essential cookies - necessary for the website to function properly;
• Analytics cookies - to understand how visitors interact with our website (e.g., Google Analytics);
• Preference cookies - to remember your settings and preferences.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Inquiry data is typically retained for up to 3 years. Newsletter subscriber data is retained until you unsubscribe.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data;
• Withdraw your consent at any time (where processing is based on consent);
• Object to or restrict certain types of processing;
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at contact@indrawater.com. We will respond within a reasonable timeframe in accordance with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.